- DATE:
- AUTHOR:
- Grant McConnaughey
New in Postpone: Introducing the Client Portal
Agencies on plans with client management (Professional and up) can now invite clients to a dedicated Client Portal — a simplified, restricted workspace separate from your agency account.
When clients log in, they're routed straight to their portal and can't access your agency workspace, your other clients, or any account that isn't assigned to them.
The Client Portal provides clients with access to 3 main features:
A read-only Calendar showing scheduled and recent posts across the client's assigned accounts
A Media page where clients can upload content for your team to use when scheduling (they only see their own uploads, not the rest of your library).
An Accounts page where clients can connect or disconnect their own social accounts
To get started, head to Settings > Clients, find the client you want to invite, and click Invite.
We plan to add more Client Portal functionality over time, such as performance insights and client post reviews/approvals workflows.
Check out our documentation to learn more:
New Support Chat (rolling out)
We are also rolling out our new support chat software. This provides several benefits over our old support chat software:
Quicker Answers — Get immediate answers from the Postpone support assistant when our support team is not online. The assistant will help answer basic questions and collect information to ensure we can provide full help as soon as possible.
Auto-Translate — Ask questions and get answers in your native language.
Mobile App Support — Get support from the Postpone mobile app in addition to our website.
Users will transition to the new chat software over the coming weeks, beginning with users on the free tier and ultimately moving to users on all plans.
Improvements
Restore trashed posts to their originally scheduled date/time, not just as drafts.
Added help documentation/chat sidebar throughout Postpone.
Added Reddit upvote ratio metric to Analytics.
Improved Bluesky image quality.
Improved retries when publishing Instagram videos.
Improved the flow to invite users with new roles and simplified permission screen.
Lots of security improvements and fixes.
Hid follower count for LinkedIn Profiles, which aren't supported.
Bug Fixes
Fixed an issue preventing Facebook posts from being fetched for analytics.
Fixed an API issue updating scheduled posts for Threads, Mastodon, and Bluesky when no gallery was included.
Fixed an issue where hashtag groups couldn't be created because their names were too long.
Fixed an issue where Bluesky video posts could fail if they were not mp4s.
Fixed an issue where alt text wasn't submitted on Tumblr images.
Fixed an issue updating TikTok post stats in Analytics.
Fixed an error updating YouTube accounts as disconnected.
Fixed an issue where un-approved notification posts could appear in Overdue Posts.
Closing
That's it for today!
If you haven't yet, please be sure to follow us on our other socials, so that you can stay in-the-loop on product updates: